On or about Oct 29, 2009 I spent more than an hour on the phone with SM. When I asked to speak to a manager they passed me to another operator in the Indian call center – after an hour I got through to an English speaking rep \"Carrie\". She was in the US call center (she said), apologized for the way I was treated, and gave me an extension to call the “US Call Center”, … The extension 11328 didn’t go anywhere; dead end! AND, the Indian operators will not transfer me to the US or an English speaking Rep.

Their DAILY INTEREST RATE is outrageous AND the more we paid, the more interest they charged! We were paying an extra $50 per month - less than half of that went towards the principle! One $140 payment in 2008 a whooping $114 went towards interest! Another $140 payment in 2008 $59 went to principle (our regular payment was $95). I NEVER received an acceptable answer on how they can charge more interest, the more you pay. The whole outfit is a scam – beware! On $10,000 the interest varied between $1.50-2.90 PER DAY!

You figure it out! Regular payment of $95/month x 12 months = $1,140. $2.00 per day interest x 365 = $730! (In 2008 they actually took $812 in interest!) So, if we continued to pay the principle down by say $450 per year it will take 22 years to pay off a $10,000 loan. Total payout of $25,000. Give me a car loan!

I have documentation.